What to Expect from Your First Clean By Gina Visit
From the walkthrough to the supplies we bring to how long we stay, a complete look at how a first visit unfolds.
November 28, 2025
Inviting a new cleaner into your home for the first time is a leap. We try to make it as transparent as possible, here's exactly what happens.
Before we arrive
After you book, you'll get a confirmation with Segina's name and photo. The same familiar face every visit when you book recurring, that's a promise, not a marketing line.
The day before, you'll get a reminder text with our arrival window (we hold a 30-minute window, not a 4-hour one) and a quick checklist: anything fragile we should know about, areas to skip, pets to expect, allergy notes.
The walkthrough
When she arrives, Segina does a 10-minute walkthrough with you. We're looking for:
- The two or three things that matter most to you ("the kitchen always feels grimy")
- Anywhere to skip ("don't go in the office, my partner is on a call")
- Surfaces with special instructions (sealed marble, untreated wood, antique brass)
- Pet introductions, kid nap times, and door access
What we bring
Everything. You don't need to stock supplies for us. Our cart includes:
- HEPA-filtered vacuum (allergen-rated)
- Microfiber cloths color-coded by surface (kitchen, bath, glass, dust)
- Plant-based all-purpose, bathroom, and floor cleaners
- Stone-safe and wood-safe specialty cleaners
- Fragrance-free / pet-safe substitutes when requested
How long we'll be there
First visits run 25–40% longer than subsequent ones, we're learning your home and resetting things to our standard. A 2-bedroom condo typically runs 3–4 hours for the first visit, then 2.5 hours after. A 4-bedroom house: 5–6 first visit, then 4 hours.
The walk-out
Segina will walk you through the home before she leaves. If anything is missed, we re-clean it on the spot. If something comes up after we're gone, we come back at no charge within 24 hours, that's our guarantee.
The follow-up
Two days later you'll get a short message from Gina asking how it went. We log every piece of feedback and adjust the visit-specific notes for next time. Nothing gets lost between visits.